iTV content in Europe to 2005 : generating value from digital television / ed. Datamonitor
European logistics benchmarking 2001 : Europe's leading logistics operators / ed. Datamonitor
Customer relationship outsourcing in Europe : outsourcing call centers and CRM in seven major european markets / ed. Datamonitor
Contact centers in Portugal [documento electrónico] : generating growth in developed contact centers markets / ed. Datamonitor